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Privacy Policy

Introduction             Dated: January 1st 2025

As you use 5 College Rideshare, also known as (5CR) you are entrusting us with your personal information. We have a commitment to maintain the trust you place with us to get you to where you need to be, Safely!. Read through our policy to gain a better understanding of our overall intent to better serve you.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. 

Data Collections and Uses

We apply this policy to all the clients that use the service of, or submit information to 5 College Rideshare. Clients that receive transportation from our service. 

The Information We Collect 

What 5 College Rideshare does and does not collect and may use the following information and third party apps.

Information you provide   

This includes information submitted when you:

  • Create or update your Rideshare account, 5CR information you use may include your name, email, phone number, login name, attending college, Pick up and drop off location 

  • Third party apps may include Venmo, Cash App, Google Maps. Waze 

  • Request services through a 5 College Rideshare app or website.

  • No Password visible to anyone but yourself

  • No Bank information Obtained by 5 College Rideshare

  • There is NO tracking location, phone usage or device information obtained by 5 College Rideshare.

  • No access by 5 College Rideshare to your contacts, address book or calendar on your phone or computer. 

  • The App will NOT auto collect or obtain information while traveling or without you manually inputting that information.

  • There is NO use of cookies, tags, and similar technologies with any platform of               5 College Rideshare

  • No DOB Required

  • You are Uniquely identified per your first and last name and or phone number and your graduating year. 

Transaction Information

For payments 5 College Rideshare uses Venmo or Cash App for payment. No personal financial, or bank information is ever obtained by 5 College Rideshare or its drivers. 

Calls and Text Messaging:

5CR allows Both the driver and the rider to be able to call and text each other via their cell phone with visible phone numbers for instances of pick up locations, specific new ride instructions or other such circumstances. Other texts may include app update availability, 

  • Specific information during a pick up will be transmitted via text such as ETA, Distance, 

  • Price quotes will be submitted to the rider via the app upon a ride acceptance. 

Information from other sources

These may include:

  • Users provide feedback, such as ratings or compliments.

  • account, such as payment providers, social media services, on-demand music services, or apps or websites

How We Use Your Information

5CR uses the information it collects for purposes including:

  • promotions, service information or contests

  • communications between driver and rider

  • customer support

  • Providing services and features

  • 5 College Rideshare does not sell or share your personal information in any circumstance outside the required info to a driver to complete a ride.

Customer support

5 College Rideshare is available for calls and text at any point with a response time of no more than 24 hrs. (most text or calls are responded to in less than 5 minutes) For lost or left items, inquiries regarding rides. Or any other question, request or concern.  




 

Communications from 5 College Rideshare

5 College Rideshare may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Rideshare may also use the information to promote and process contests and sweepstakes, fulfill any related awards.         

  • 5 College Rideshare will NOT use the information to inform you about elections, ballots, referendums and other political and policy processesThis is NOT the practice of             5 College Rideshare and we stay true to our sole objective of Getting you to where you need to be, Safely! .

  • 5 College Rideshare solves any disputes or controversies in a common sense manner. Through negotiation and common Kind hearted open communication with any avoidance of ill feelings

 

Analytics

  • 5 College Rideshare does NOT track individuals. But per third party Website (5CollegeRideshare.com) or via the app. We may obtain analytics general information stats. Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. No other use of this information will be shared other than to see site traffic for our own information to better the app and website. 

 

Information Sharing And Disclosure

The 5 College Rideshare app and website requires that we share information from driver to rider at your request. We may also share your information between drivers and passengers within a shared ride. No other information or outside sources will be shared information of the user. And Info is shared ONLY at users request and acknowledgement. In rare instances (less than 0.1%)  subsidiaries and involved case partners, or for legal reasons or in the event of a dispute.

  • We Will NOT Share your information with other riders/users




 

Feedback

5 College Rideshare loves getting positive feedback from our passengers.

Via Facebook, Instagram, our App, the website  and other social media platforms

Your communication on these platforms will be public. 

If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are:

A rider who takes a trip arranged by a friend or under a Family Profile

For legal reasons or in the event of a dispute,5 College Rideshare may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.

This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect 5 College Rideshare’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services

With your consent

Rideshare may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information Retention And Deletion

5 College Rideshare retains your information with your account unless you request deletion of your information or account. In some cases, we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.

Subject to applicable law, 5 College Rideshare may retain information after account deletion:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;

If we are required to by applicable law; and/or in aggregated and/or anonymized form.

5 College Rideshare shuts down a user’s account because of unsafe behavior or security incidents, 5 College Rideshare may retain certain information about that account to prevent that user from opening a new Rideshare account in the future.


 

Device Permissions

Most mobile platforms (iOS, Android, etc.) have settings for obtaining your consent. The iOS platform will alert you the first time the Rideshare app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Rideshare app seeks before you first use the app, and your use of the app constitutes your consent.

Advertisements

  • There will be NO advertisements associated with this app.. Via the app website or email.

Driver

 

  • The 5 College Rideshare driver reserves the right to record via Dashcam any video in or out of the vehicle.

  • Via the app the driver may accept or deny a ride at any point for any reason. Example is a long list of requests needed to be filled. Also ending a workday 

  • No discrimination on the drivers' part at any time. That is the policy! 

  • The driver will complete his ride by getting you to where you need to be, Safely! 

  • The driver has the right to cancel a ride if they feel it is an unsafe circumstance.

  • The driver has a right to cancel a ride if on overnight rides he does not have communication with the rider at least one hour before pick up. 


 

Passenger 

 

  • The rider reserved the right to use any recording device at any time.

  • The rider may bring pets of any type on the ride with or without ESA status.

  • The rider has the right to eat and drink in the car in a careful manner. 

  • Any mess or spillage must be cleaned up by the rider.

  • Overnight rides (12a-6a)  must be in communication with the driver at least one hour before pick up to avoid cancellation. 

 

The App

 

  • The rider will request a ride via the app with pick up and dropoff location

  • The driver will send a accept or deny to the riders app with a price quote and a ETA

  • The rider can cancel at any time via the app 

  • Payment for a ride will be done via venmo or cash app 

 

5 College Rideshare privacy policy statement Jan 1, 2025

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